TERMS OF SERVICE Juala Group LLC 1209 Mountain Road Pl NE Ste R Albuquerque, NM 87110 USA info@jualagroup.com www.jualagroup.com Effective Date: September 7, 2026 ACCEPTANCE OF TERMS By accessing and using the website jualagroup.com (the "Website") and by engaging with the services offered by Juala Group LLC (the "Company," "we," "us," or "our"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to all of these Terms, you should not use the Website or the services. Your continued use of the Website and services following the posting of any changes to these Terms constitutes your acceptance of those changes. We reserve the right to modify these Terms at any time. It is your responsibility to review these Terms periodically for updates. DESCRIPTION OF SERVICES Juala Group LLC provides online guidance in the areas of fitness, nutrition, lifestyle, and recovery. All services offered through the Website and through direct engagement with the Company are educational and advisory in nature only. Our services are designed to provide general information, recommendations, and support to help you make informed decisions about your fitness, dietary habits, and lifestyle practices. Our services include but are not limited to providing fitness guidance, nutrition guidance, lifestyle guidance, and recovery guidance. These services are delivered online through consultations, written recommendations, educational materials, and ongoing support as part of an engagement with the Company. The guidance we provide is intended to supplement and support your overall wellness efforts. All services are customized based on individual goals, preferences, and circumstances as discussed during the engagement process. ELIGIBILITY You represent and warrant that you are at least 18 years of age and that you have the legal capacity to enter into these Terms. We do not knowingly provide services to individuals under the age of 18. If you are under 18 years old, you may not use the Website, request services, or submit information through the Website contact form. If we learn that we have collected information from someone under 18 years of age, we will promptly delete such information and terminate any engagement. By using the Website or engaging with our services, you affirm that you are of legal age and authorized to be bound by these Terms. USE OF WEBSITE Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms and all applicable laws and regulations. You agree to use the Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited behavior includes but is not limited to: - Harassing or causing distress or inconvenience to any person - Transmitting or distributing content that is vulgar, offensive, obscene, or otherwise objectionable - Disrupting the normal flow of dialogue within the Website or any associated communications - Attempting to gain unauthorized access to the Website or related systems - Uploading viruses or other malicious code - Collecting or tracking personal information about others - Spamming or sending unsolicited communications - Interfering with or disrupting the website or servers or networks connected to the website If we determine that you have engaged in any prohibited behavior, we reserve the right to suspend or terminate your access to the Website and to take such further action as we deem necessary and appropriate. SERVICES AND FEES Services offered by Juala Group LLC are provided on a custom basis. Fees for fitness guidance, nutrition guidance, lifestyle guidance, recovery guidance, or any combination of these services are quoted individually to each client based on the scope of the engagement, the complexity of the goals, and the level of ongoing support required. There is no fixed public price list currently available. Instead, we provide personalized quotations following an initial consultation or inquiry through the Website contact form. Any quotation provided by the Company is valid for a specified period of time as stated in the quotation, and the client must formally accept the quotation to enter into a service engagement. Fees are typically structured according to the specific services requested and the duration of the engagement. Payment terms and schedules will be clearly outlined in any service agreement or quotation provided to the client. All fees are stated in United States dollars. Clients are responsible for any taxes, duties, or other governmental charges that may be applicable to the services, unless such taxes or charges are explicitly stated to be included in the quoted fee. CANCELLATION AND REFUND POLICY FOR ONLINE GUIDANCE PROGRAMMES Clients may cancel their engagement with Juala Group LLC at any time by providing reasonable written notice to the Company at info@jualagroup.com or through another mutually agreed method of communication. Upon receipt of a cancellation request, the Company will assess the services that have already been delivered or substantially commenced prior to the cancellation date. Refund eligibility will be determined on a pro-rata basis and on a good-faith basis by Juala Group LLC. The Company will consider the services rendered, consultations completed, guidance provided, and other work performed up to the point of cancellation when determining any refund amount. Refunds will be processed within thirty days of the cancellation date and final determination of refund eligibility. If the client believes the refund determination is incorrect, they may contact the Company at info@jualagroup.com to request reconsideration. Cancellation requests received less than one week before the start of a service period may result in forfeiture of fees for that period, as the Company will have incurred expenses and committed resources in preparation for service delivery. USER ACCOUNTS AND COMMUNICATIONS If you create an account or engage with the Company to receive services, you are responsible for maintaining the confidentiality of any access credentials and for all activity that occurs under your account. You agree to notify the Company immediately if you suspect unauthorized access to your account or any breach of security. When you submit information through the Website contact form, including your name, email address, and details about your fitness, nutrition, or lifestyle goals, you are authorizing the Company to use this information to respond to your inquiry, provide a quotation, and if you engage further, to deliver services. Communications between you and the Company regarding your engagement may be sent via email or other electronic means. You agree that electronic communications between you and the Company will have the same force and effect as written communications delivered in person. INTELLECTUAL PROPERTY All content on the Website, including but not limited to text, graphics, images, logos, videos, audio, and any other materials, are the property of Juala Group LLC or licensed to the Company by third parties. The Website content is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to view and use the Website content for your personal, non-commercial use only. You may not reproduce, distribute, modify, adapt, translate, or create derivative works based on the Website content without the prior written permission of Juala Group LLC. Any guidance, recommendations, written materials, or educational content provided to you as part of a service engagement remain the intellectual property of the Company. While you may use this material for your personal wellness purposes, you may not republish, redistribute, or use this content for commercial purposes without express written permission from the Company. USER CONDUCT You agree that you will not use the Website in any manner that is unlawful, defamatory, libelous, obscene, vulgar, or in any way harmful to the Company or to other users. You will not use the Website to impersonate any person or entity or to falsely state or misrepresent your identity or affiliations. You will not submit information through the Website that is false, incomplete, or misleading. You will not attempt to breach, circumvent, or otherwise interfere with the security features or functionality of the Website. The Company reserves the right to refuse service to anyone for any reason and at any time. We also reserve the right to remove any information or communications that we believe violate these Terms or applicable law. NO MEDICAL ADVICE The guidance provided by Juala Group LLC is educational and advisory in nature. It is not medical advice, medical diagnosis, medical treatment, medical nutrition therapy, physical therapy, or a substitute for the professional medical services of a physician, registered dietitian, physical therapist, mental health professional, or other qualified healthcare provider. You acknowledge that the Company is not providing medical or clinical services. If you have any medical conditions, are taking medications, are pregnant or nursing, or have any concerns about your health, you should consult with a qualified healthcare professional before starting any fitness programme, making significant dietary changes, or beginning any lifestyle modification programme recommended by the Company. The Company does not prescribe medical treatment, provide diagnoses, or offer guidance intended to replace professional medical care. All guidance provided is intended for generally healthy individuals seeking support in wellness, fitness, and lifestyle optimization. If at any time you experience symptoms such as chest pain, severe shortness of breath, dizziness, or any other concerning health symptoms, you should immediately discontinue any fitness activities and seek medical attention from a qualified healthcare provider. ASSUMPTION OF RISK You acknowledge and understand that engaging in fitness activities, implementing dietary changes, and making lifestyle modifications carry inherent risks. These risks include but are not limited to physical injury, muscle soreness, strain, fatigue, adverse reactions to dietary changes, and other physical or psychological effects. You assume full responsibility and risk for any injury or adverse effects that may result from your participation in fitness programmes, implementation of nutrition guidance, or adoption of lifestyle recommendations provided by the Company. You have carefully read and considered the description of the services and the risks involved. You voluntarily assume these risks and agree that your participation in the Company's services is at your sole discretion and at your own risk. By engaging with the Company's services, you acknowledge that you have either consulted with a healthcare provider or have made an informed decision to proceed without such consultation. DISCLAIMER OF WARRANTIES JUALA GROUP LLC PROVIDES THE WEBSITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, THE SERVICES, OR THE RESULTS THAT MAY BE OBTAINED FROM THE SERVICES. THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL BE ERROR FREE, UNINTERRUPTED, SECURE, OR THAT DEFECTS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THAT ANY GUIDANCE OR RECOMMENDATIONS PROVIDED WILL PRODUCE ANY PARTICULAR RESULT, OUTCOME, OR BENEFIT, OR THAT YOU WILL ACHIEVE ANY SPECIFIC FITNESS, HEALTH, OR LIFESTYLE GOALS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, JUALA GROUP LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR OTHER ECONOMIC LOSS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY IN THE TWELVE MONTHS PRECEDING THE CLAIM. IF YOU HAVE NOT PAID ANY FEES TO THE COMPANY, THE COMPANY'S LIABILITY SHALL BE LIMITED TO ONE HUNDRED DOLLARS. THESE LIMITATIONS APPLY WHETHER THE LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. INDEMNIFICATION You agree to indemnify, defend, and hold harmless Juala Group LLC and its officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and court costs, arising out of or relating to your use of the Website, your violation of these Terms, or your violation of any applicable law or regulation. This indemnification obligation applies whether the claim is brought by a third party or by you. You further agree to indemnify and hold harmless the Company for any claims arising from your reliance on the guidance provided by the Company or from your implementation of recommendations provided by the Company. GOVERNING LAW AND JURISDICTION These Terms of Service and your use of the Website and services shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict of law principles. You agree that these Terms constitute the entire agreement between you and the Company regarding the Website and services. Any legal action or proceeding relating to these Terms or the services shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you consent to the jurisdiction and venue of such courts. DISPUTE RESOLUTION Before initiating any legal action, you agree to make a good faith effort to resolve any dispute through direct communication with the Company. Please contact the Company at info@jualagroup.com to describe the dispute in detail and to propose a resolution. If the dispute cannot be resolved through direct communication within thirty days, either party may pursue legal action in accordance with the Governing Law and Jurisdiction section of these Terms. MINORS The Website and services are not directed at individuals under the age of 18. We do not knowingly collect information from or provide services to anyone under the age of 18. If we become aware that we have collected information from a minor or provided services to a minor, we will take immediate steps to remove such information and to terminate the engagement. Parents or guardians who believe their minor child has provided information to the Company or engaged with the services should contact the Company immediately at info@jualagroup.com. CHANGES TO THESE TERMS The Company reserves the right to change these Terms at any time by posting updated Terms on the Website with a new effective date. Your continued use of the Website or services following such changes constitutes your acceptance of the updated Terms. We recommend that you review these Terms periodically to stay informed of any changes. Material changes to these Terms will be communicated to existing clients via email if an email address is available. CONTACT US If you have questions about these Terms, the Website, or the services, or if you wish to request cancellation of a service engagement, please contact Juala Group LLC at: Email: info@jualagroup.com Mailing Address: Juala Group LLC 1209 Mountain Road Pl NE Ste R Albuquerque, NM 87110 USA Website: jualagroup.com We will make reasonable efforts to respond to your inquiry within five business days. This Terms of Service is effective as of September 7, 2026, and supersedes all prior terms and conditions related to the use of the Website or engagement with services provided by Juala Group LLC.
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